Total Workshop Solutions Australia. (“TWSA”), a registered company existing under the laws of the Commonwealth of Australia, wants you to enjoy our products and other online services secure in the knowledge that we have implemented fair and transparent information practices designed to protect, and provide you with control of your privacy.

TWSA operates a website, social media accounts and customer management system; delivers newsletters and other content via email; and holds on ground activities when we participate in pop-up events.

Our Privacy Policy applies when you buy any of the products and/or avail of any of the services on the aforementioned platforms and/or submit your information for us to contact you about our products, services and other related opportunities. It describes the kinds of information we may gather when you buy our products, how we use your information, when we might disclose your information, and how you can manage your information.

WHAT INFORMATION IS COLLECTED

When you buy our products, we may collect several types of information about you and/or your use of the Services. For example, we may collect information that you provide to us, information that we collect through your purchase of our products, and information that we collect from publicly available sources or third parties.

Information You Provide to Us. There are a number of circumstances in which you may be required or invited to supply us with personal information, such as when you: subscribe to our newsletter, and other content; purchase any of our products; register for an event; complete a survey or participate in market research; enter a contest; submit content or post a comment; send us an email, pitch, or request for information; at TWSA. In these circumstances, we may ask you to provide information such as your name, e-mail address, year of birth, gender, street address, employment information, or other demographic information.

Information About Your Use of the Online Platforms Used to Purchase Our Products. We may collect information about your use of online platforms used to purchase our products such as:

Device information. We may collect your computer or mobile device model, IP address, other unique device identifiers, operating system version, browser type, language, and settings, and device type and settings.

Usage information: We may collect information about the Services you use, the time, date, and duration of your use of the Services, your interaction with content offered through the Services, search terms used, our referring website, and software crash reports. We also collect information stored using cookies, mobile ad identifiers, and similar technologies set on your device. Our servers may automatically keep an activity log of your use of the Services. We may collect such usage information at the individual or aggregate level.

Location information: We collect and store your device’s source IP address, which may disclose the general location of your device at the time you access the Services. Advertisements and certain content may be directed to you based on this data.
Information From Third Parties. We may receive information about you from third parties and combine it with information we receive from or about you. For example:

Information from social media websites. When you interact with any TWSA page or account on a social media platform, we may collect the personal information that you make available to us on that page or account, including your social media account ID.

We will comply with the privacy policies of the social media platform and we will only collect and store such personal information that we are permitted to collect by those social media platforms.

Information from publicly or commercially available sources. Certain third parties make available information, collected both online and offline, such as demographic information, additional contact information, group affiliations, occupational information, and educational background.

Other Information We Collect. We also may collect other information about you, your device, or your use of the Services in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information, but doing so may affect your experience in using the Services.

HOW WE USE YOUR INFORMATION

We use your information to help us personalize and continually improve your experience using the Services in the ways described below, as well as in other ways to which you consent or at your direction.

Providing the Services You Request. We use your information to process your subscription, send you electronic newsletters, post content you submit, administer loyalty programs, and enable your participation in features of the Services. We also provide personalized content and suggestions to you, including by email, based on your interest and preferences. To enable us to provide these Services, we may use the information we collect to identify you across sessions, browsers, and/or devices.

Contacting You. We may send you (by email, text, or other medium): information about your account or any transactions; editorial newsletters and content; invitations to events; offers or announcements about our products or features; offers or announcements about our third party partners’ products or services; communications about your comments or information submissions; online surveys; and legal notices, policy updates, and other important information about the Services. All email messages include instructions for unsubscribing from such future communications.

Delivering Advertising. We may use your information to facilitate the delivery of targeted advertising, promotions, and offers, on behalf of ourselves and our third party advertisers, both on our websites and elsewhere. We may also use your information to measure and report on the delivery of advertisements.

Learning about Our Users and Services. We conduct research on our users’ demographics, interests and behavior, including performing statistical analysis of our users, their use of the Services, and their purchasing patterns. We do this to optimize and improve the Services, our products, and our operations.

Protecting Our Rights and Others’ Rights. We may use your personal information as we believe is necessary to detect, investigate, and prevent activities that may violate our policies or may be illegal; to protect, enforce, or defend the legal rights, privacy, safety, or property of TWSA, its employees, agents, or users; or as required by law.

We may use the information from one aspect of the Services for other aspects of Services, and we may combine information gathered from multiple aspects of the Services into a single user record. We also may use or combine information that we collect offline or we collect or receive from third-party sources for many reasons, including to enhance, expand, and check the accuracy of our records. Additionally, data collected from a particular computer, browser or device may be used with another computer, browser or device that is linked to the computer, browser or device on which such data was collected.

HOW WE SHARE YOUR INFORMATION

As described below, our information-sharing practices vary based on the type of information and the type of recipient.

Affiliates. We may share information within our affiliated companies, including brands and businesses.

Third-Party Service Providers. Third party agents and vendors perform functions on our behalf, including, but not limited to, hosting, content syndication, content management tools, social media integration, marketing, analytics, billing and customer service. These entities may have access to personal information if needed to perform their functions. If such access is required, the third parties will be obligated to maintain the confidentiality and security of that personal information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to TWSA.

Third Party Business Partners. From time to time, we allow companies whose products or services we feel may interest our readers to advertise to them, using the names and addresses provided to us during the process of subscribing. We do not share our readers’ names and addresses directly with these companies, however. In those instances, we use a reputable third party to administer the process on our behalf. Many of our members find this a valuable and time-saving service. If you do not want your name and address used for these purposes, you can opt-out of such use by emailing us at marketing(at)twsa(dot)com(dot)au.

Third Party Content or Advertising Partners. When you use our Services, third parties that provide content, advertising, or functionality to the Services may collect or receive information about you and/or your use of the Services, including through the use of cookies, beacons, and similar technologies. These third parties may use your information to provide you with advertising that is based on your interests and to measure and analyze ad performance, on our Services or other websites or platforms, and combine it with information collected across different websites, online services, and other devices. These third parties’ use of your information will be based on their own privacy policies.

Aggregate or Anonymous Information. We also may share other information with third parties in a manner that does not identify particular users. For instance, we may share such information to help us determine how parts of Services are used, so that we may improve our services. We may also share aggregate information with our partners and other third parties about how our users collective demographics or how they collectively use our Services. We also may share aggregate information with our partners about how many advertising impressions were delivered.

Assignment. In the event of a corporate change in control (for instance, a sale or merger), TWSA may transfer your personal information to the new party in control or the party acquiring assets. In such circumstances, we would seek to ensure the acquiring party follows the practices described in this Privacy Policy. We cannot promise, however, that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this privacy policy.

Law Enforcement, Legal Process, and Emergency Situations. In some cases, we may use or disclose your personal information to a third party if we are required to do so by law or if we in good faith believe that such action is necessary to comply with the law or legal process; to protect and defend our rights or to prevent misuse of our Services; or to protect the personal safety of our employees, agents, partners, the users of the Services, or the public.

With Your Consent or At Your Direction. In addition to the sharing described in this Privacy Policy, we may share your information with third parties whenever you consent to or direct such sharing.

The Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by these third parties, which operate pursuant to their respective privacy policies